Frequently Asked Questions (FAQs)

QUESTIONS: Is 500 always a minimum order period or just for the first time?

ANSWER: There is a 500 card minimum order each time the cards are ordered. That being said there may be some discounts for larger orders, please ask your representative.

QUESTIONS: Once the customer information is entered into the dashboard & you’ve hit the save key, can you go back into it & change any possible mistakes you’ve made?

ANSWER: Yes, the customer Info is changeable by you at any time through the management portal.

QUESTIONS: Can an expiration date be put on the cards?

ANSWER: Yes, you can have one printed on the back with whatever expiration you’d like in terms of time. However, the expiration date is something that you MUST monitor as there are no provisions for it in the card service!

QUESTIONS: Will the customer see exactly what we see when they log into the CRS website to check their balance? I’m not sure I want them to read all that is there & the reasons why I’m giving out cards. I don’t want to sound or look manipulative or contriving

ANSWER: NO, your customer sees only their specific page after logging on to it through the customer portal with their card number and name.

QUESTIONS: Is there any other expense after the card purchase? I have heard of other systems that require a separate card reading terminal and a monthly service fee or individual transaction fee?

ANSWER: YES, there is the card purchase and a monthly site access fee! With that, you get access to our secure website (your portal) containing all customer transactions specific to your business. Please note that the monthly access fee will be billed on a yearly basis for the upcoming year and is auto-renewed unless service is canceled in writing.

QUESTIONS: How does the card work?

ANSWER: When your customer drops their vehicle off with you in the morning you let them know about this great new benefit in doing business with you, and send them on their way. When you get a minute (literally, it only takes about a minute to register your customer in the system, first time only), you go into the CRS secure website and apply your customer name to a specific card number. Each time that customer comes in from then on all you have to do is record the transaction amount and how much they want to apply to their bill from their credit amount. The CRS website does the calculations and keeps track of all transactions for you.

QUESTIONS: Can I limit the amount of credit my customer can use during each visit?

ANSWER: Yes, however, this must be done through an explanation of the verbiage on the back of the card AND it is up to the facility to monitor that the cards are being used properly.

QUESTIONS: Can I adjust the credit percentage rate I want to give back?

ANSWER: Yes, this is done during the simple initial set up process.

QUESTIONS: Can I set minimums/maximums of credit my customer can use during each visit?

ANSWER: Yes, this is done during the simple set up process.

QUESTIONS: Can I preload a specific amount for promotions and giveaways?

ANSWER: Yes, you could take any number of cards and preload whatever amount you’d like to be credited to the customer when they come in.

QUESTIONS: Why should I buy these cards from CRS?

ANSWER: This is the easiest way we know of to reward your customers for coming to you, AND it helps them remember you because they should always have a credit due them on their next visit.

QUESTIONS: I see the 2 card styles and 6 different colors, can I get something other than those made that maybe better match my marketing?

ANSWER: Yes, we can have almost anything produced for you.  However, there may be additional charges for set up, artwork and special colors.

QUESTIONS: I want the cards but don’t really know what to do as the next step, is there someone that can help me decide?

ANSWER: Yes, we have a live person available Monday—Friday from 8:00—5:00 PST. If there is no answer when you call please leave a message with your name & phone number and someone will get back to you ASAP.

QUESTIONS: How long does the process from initial contact to cards in hand take?

ANSWER: There are many variables to that question, but we can say for certainty that once you have checked off on your final proof of design, it will take 15 days or less!

QUESTIONS: Can my customer buy cards for family members to use?

ANSWER: Yes, as a service provider to your customer, I would recommend them doing this for any of their teenage sons or daughters for their benefit and ease of handling vehicle issues.

Customer Retention Solutions is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Customer Retention Solutions (916) 840-4004 if you have any issues in accessing any area of our website.